FREQUENTLY ASKED
QUESTIONS
Find answers to the most commonly asked questions
GETTING STARTED
Is there any deposit or subcription fees?
No, there is no monthly fees or subscriptions. But you are required to make an initial recharge of Rs. 5000 which is given back entirely as credits. You can use that Rs. 5000 to pay for the orders you place.
It takes only 5 minutes to create and activate your account. Log on to merchants.printrove.com and sign up with your email ID. After logging in, make the payment of Rs. 5000 and your account will get activated instantly.
Can I order a sample before activating my account?
Yes, you can order samples at retail prices by creating your free account at merchants.printrove.com
DESIGN GUIDES
How can I send you the design files for printing?
You do not have to email us the design file for every order. You can manage all your printable designs on the Design Library on Printrove’s Merchant Panel. You can learn about preparing the design files for each product here.
Which formats are supported for the designs?
You can upload JPEG and PNG. For t-shirts, it is mandatory that you save the design in a PNG format with a transparent background. Not doing so would make the t-shirt look oddly printed and might be a reason for customer return.
What resolution should the image be in?
A minimum of 300 DPI (dots per inch) is required in order for any product to print properly. Maximum file size supported is 15 MB.
Do I need Photoshop to place orders?
Not exactly. You can directly upload your designs on our live inspector of the merchant panel and adjust the size of the design visually. If you need more control on your designs, Photoshop is recommended.
Your designs are completely safe on our servers. Our printing process is highly automated with the least manual intervention. Our process does not involve transferring of your design files over emails since all our products are printed in-house.
How can I generate mockups for my designs?
You can use Printrove’s Mockup Generator which is available for all the products we print on and is competely FREE. You can also use our Bulk Mockup Generation services to quickly upload all your designs on your eCommerce store.
ORDER PROCESS
Placing an order is really simple. After logging in the Merchant Panel follow the steps here
Are there any custom branding options available for my brand?
Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.
How long does it take to deliver an order?
Majority (90%) of our orders are dispatched within 3 to 4 days of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Chennai, Tamil Nadu, it roughly takes 3 to 5 working days after the product is dispatched.
Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click.
SHIPPING PROCESS
Which courier companies do you use to ship the orders?
We ship all your orders through Delhivery, FedEx and India Speed post. Pin codes that are not eligible for cash-on-delivery with Delhivery and FedEx can be shipped as prepaid through India speed post.
How can I know if a particular pin code is serviceable or not?
You can download the serviceable pin code list from here.
How long does it take to deliver an order?
All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Chennai, Tamil Nadu, it roughly takes 3 to 5 working days after the product is dispatched.
Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click.
Is there any Printrove branding on the product or package?
No, there is no branding of Printrove anywhere on the product or the packages whatsoever. They’re completely white labelled.
Are there any custom branding options available for my brand?
Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.
Do you support international shipping?
Yes, we support international shipping via DHL and India Post. Please check out this article to know more about it
MANAGING RETURNS
How does courier returns work?
Courier returns happen when the end customer rejects an order, mostly cash-on-delivery (COD) orders. In this case, the product returns back to our facility and is updated on the merchant panel.
Can I reship the returned orders?
Yes, you can. The returned orders show up on the merchant panel, which you can choose to reship it to any address. You can save on printing the product once again.
How does customer return work?
If a defected or a misprinted product reaches the customer, we replace it at no additional charges. You just have to share the images to support@printrove.com.
What if the package is lost in transit?
If the package is lost in transit, we shall reprint all the products in that particular order and have it shipped once again.
STORE INTEGRATIONS
Do you have plugins to integrate with my store?
Yes, we have ready plugins available for Shopify and Woocommerce to make the order process fully automated.
For other platforms like Magento, Prestashop or your own custom-built eCommerce platform you can use our custom APIs. You can request for the documentation by getting in touch with us at support@printrove.com
Can we have products that are not fulfilled on the same store?
Yes, since our integration works on Stock Keeping Unit (SKU), only products that are synced with Printrove’s SKU library will be fulfilled.
How can I integrate my Shopify or Woocommerce store?
You can follow the detailed instructions given here or get in touch with us at support@printrove.com
Can I push products directly to my store from Printrove?
Yes, once your Shopify or WooCommerce store is connected to Printrove, you can use the Push Product feature to push products and variants to directly to your store. Click here to learn more about our Push Product feature.
ACCOUNTS AND BILLING
How does the COD remittance work?
COD remittances take approximately 10 to 15 days to arrive in our bank accounts from the courier companies and are transferred to your account on every Friday after we receive it. You can read more about it here.
When is the invoice generated?
Invoices are generated every 15 days starting from the 1st of every month.
Can I claim input tax credit for the paid GST?
Yes, you can claim the paid GST as input tax credit by updating your GSTIN in the Profile section of the merchant panel.
Where can I find the HSN codes of all the products?
You can find the HSN codes of all the products here.